It has come to our attention that a portion of the playerbase used the world chat as a place to spread hate and disrespectful output towards the community. A Majority experienced this as offensive and parted ways with the community. In order to make the game more enjoyable, we have implemented a chat filter with a punishing feature. This means that individuals who breaks the chat rules will receive a strike. Each strike lasts 15 minutes, when a player receives their 3rd and final strike, they will receive an account wide mute that lasts 30 minutes. Our goal is to reduce the toxicity and provide the player with responsibility towards their fellowship.
We introduced a new feature allowing you to opt-in or-out of the world chat, along with this we have implemented ignore functionality into the world chat as requested.
We believe this change is a step in the right direction for a less toxic environment, and we will continue to monitor the in-game chat systems to see how we can improve.